Shangri-La Harbin

It is my first time in Harbin and I would highly recommend Shangri-la. Do note the there are two Shangri-la hotels in Harbin. This one is closer to the city and metro station 上海街 is just across the hotel. The other hotel branch is located at a newer district, large compound but further from city centre. You do get what you pay for with this hotel. Their attention to details is impeccable! Of course, I did come with higher expectations since they are an international hotel chain. Their staff here really showcased great hospitality. Ladies, I really love the hair dryer in the hotel. It is a local brand Laifen which in my opinion better than Dyson. Another small detail feature was the USB charging pot right next to the toilet seat. They also provided alcohol wipes for us to sanitised anything we want. We chose the river view room that is over looking the Ice and Snow world ferris wheel. We got the access to the horizon lounge too. They prepared a telescope at level 15 lounge for us to check out the view. Again, alcohol wipes are provided to sanitizer the lens before using it.

Rooms and staff was great, most especially their restaurant manager, Brian Lu who spoke very good english, he was accommodating most especially during our Christmas Buffet Dinner, we were a large 15 pax group and he was able to make arrangements a day prior :)

Upscale hotel with charming staff and good facilities. We had a horizon room with club access, definitely worth it. I do have one suggestion. That some benches in the luggage trolley area would be useful in order to put on ice spikes onto our boots for the ice festival. They could damage the flooring if I wore them indoors.

great helpful staff, especially the concierge Bruce and the buffet manager who even speaks French. The location is great, very close to the river and short drive from major touristic locations.

Nice breakfast, good location, close to sightseeing and river, comfy bed and pillows. Helpful and friendly staff.